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Cathryn Wray said...
I guess my only comment on this topic is that most-not all places that don't take bookings end up delivering sub standard service. I always have the feeling they are waiting for you to take you last mouthful and whip you out of the place to seat some one who has/been waiting in line. The staff are under pressure to get the meals out and the floor staff are under pressure to get the table turn over happening as fast as possible. In saying this one place we eat at regularly for lunch and dinner does it well. As my partner says. I am paying and I will eat as fast or as slow as as I like. I have learn't to sit with my back toward to entrance so I can't see the hungry eyes of those waiting. It's all about tactics. Sorry several comments here!!
02-09-2007
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MikeR said...
I refuse to patronise a restaurant who doesn't reserve tables. I believe it's arrogant. We are their customers, not the other way around. I guess for some it's the trendy thing to do, "oh, we had to wait in line, so the food must be brilliant!" What tosh, I'd rather know I will get a table, and know that I'm not going to be unsubtly rushed out the door when I've finished my last mouthful. Dining out is supposed to be a relaxation for me, who needs the stress and discomfort of standing on a footpath waiting for the next available table.
21-09-2007
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Debbie said...
We take bookings! We are trendy and we do turn people away or at least we suggest they try again in 30 minutes or allow us to offer them a drink from the bar whilst they are waiting. People still get upset because for too many years the restaurant we have recently taken on, over-hauled and launched again with a new name, new look, new menu rarely needed anyone to actually make a booking. We warn our new customers that they really should book if they intend on dining with us on Thursday, Friday or Saturday evenings. Fortunately the majority of them are learning very quickly and it makes my staff rostering chore so much easier. However on the other subject dogs: - dogs are most welcome at our fine-dining restaurant providing they behave and only at our outside seating area. We tend to bribe the dogs with Schmako's and soon you can see them dragging their owners to their special place. Not everyone approves of this practice of course but all in all we just let "sleeping dogs lie". So we will most definitely take you and your dog for lunch and dinner and yes, please be sure to book ahead.
15-10-2007
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Melanie Kendell said...
In reply to Debbie (who was the first to mention dogs, even though it was in the title), I'd love to see more of this sort of attitude towards having dogs around. We don't normally plan to take the dogs when we eat out, but occasionally when we're already out with them it's nice to know we have somewhere nice to go when hunger strikes.
17-10-2007
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Beverley Morrison said...
Totally agree with Sarah T. One of our kids talked us into going to Kylie Kwong's one evening. After queueing up for 3/4 hour we were still not in the first intake and obviously were expected to wait for up to 2 hours. Forget it! I understand the food is not exactly cheap, we went down the road to the Italian, got seated and out again before the people who were in fron of us had a seat at Kylie's The food at the Italian was great and so was the servce, price was good too. I think it is absolute arrogance on the part of the restaranteur to expect people to wait and not to take bookings. It is time everyone jacked up and if no booking then no queueing, if we all did it then they would know no bookings, no patrons.
14-11-2007
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